Política de envío
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. In such cases, customers will be notified by email.
Shipping Times
Estimated delivery times:
- United States: 7–20 business days
- Canada: 7–20 business days
- Europe: 7–20 business days
- Latin America: 10–25 business days
- Australia & New Zealand: 10–25 business days
- Other countries: 10–30 business days
Please note that these delivery times are estimates and are not guaranteed.
Shipping carriers, customs inspections, weather conditions, local postal services, and other factors beyond our control may cause delays.
Shipping Costs
Shipping costs are displayed during checkout before payment is completed.
From time to time, we may offer free shipping promotions on selected products or regions.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Tracking updates may take several days to appear after shipment.
Customs, Duties and Import Taxes
Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country.
Petinho Soul is not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order cannot be delivered, we may not be able to issue a refund or replacement.
Please contact us immediately if you notice an error in your shipping details.
Lost Packages
If your package has not arrived within 30 business days after shipment, please contact us at:
We will investigate the issue with the carrier and, when appropriate, provide a replacement or refund.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review the case and provide an appropriate solution.
Contact Information
Petinho Soul
Email: lianmarcosmartinez@gmail.com
Phone: +55 (63) 99216-7482
Business Address: Cariri do Tocantins, TO, Brazil
CNPJ: 67.704.102/0001-69